Dd111 Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction

Welcome to dd111. This Privacy Policy explains how we collect, store, use, and protect your personal information. dd111 is a trusted online gaming and betting platform built specifically to serve users in Bangladesh.

We believe transparency is the foundation of trust. That is why dd111 always clearly communicates how your data is being used. By using our website or app, you are considered to have agreed to this Privacy Policy. We encourage you to read it carefully.

2 What Information We Collect

Dd111 only collects information that is strictly necessary — nothing more is ever requested. We divide collected data into three categories:

2.1 Information Provided Directly

Information you provide during registration and account management:

• Full Name and Date of Birth
• Email address and mobile number
• Current Address & Nationality
• National ID card or passport number (for KYC verification)
• Payment method details (bKash / Nagad / bank account number)

2.2 Automatically Collected Information

Some information is collected automatically when you use the platform:

• IP address and device type
• Browser Type & Operating System
• Login Session & Activity Logs
• Game session data and betting history
• Behavioral data from cookies and tracking pixels

2.3 Information Received from Third Parties

In some cases, information may also be received from third parties:

• Transaction verification data from payment providers
• Identity Verification Information from KYC Authorities
• Risk assessment data from fraud prevention services

3 How Your Information Is Used

Dd111 uses collected data for specific, limited purposes only. A core principle of our Privacy Policy is that data is never used beyond its intended purpose.

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Customer Service: To resolve your issues, process complaints, and respond to your feedback.
• Security & Fraud Prevention: To detect suspicious activity and ensure platform security.
• Legal Compliance: To comply with licensing authorities and AML regulations.
• Service Improvement: For user experience analysis and platform improvement.
• Relevant Promotions: To keep you informed about bonuses and offers tailored to your preferences (based on your consent).

4 Data Sharing & Disclosure Policy

Dd111 never sells your data. However, limited information may be shared in certain specific circumstances:

4.1 Service Partners

Certain technology and service providers that work on our behalf may receive your information — such as payment processors, KYC verification agencies, or cloud service providers. They are permitted to use your data only for the specific purposes they have been engaged for.

4.2 Legal Obligations

We may be legally required to disclose information in response to court orders, regulatory authority requests, or money laundering investigations. In all such cases, we operate strictly within the bounds of the law.

4.3 Business Transfers

In the event of a business merger or acquisition, your data may be transferred to the new entity; however, this Privacy Policy will continue to apply.

5 Cookie Policy

Dd111 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve our services.

5.1 Types of Cookies We Use

• Essential Cookies: Login sessions and security tokens are essential for the platform to function.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Security Cookies: To detect fraud and prevent multiple account creation.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

6 Security Measures

Dd111 follows the highest industry security standards to protect your information. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional security layer for accessing your account.
• Firewall & DDoS Protection: Server-level attack prevention.
• Real-Time Monitoring: 24/7 monitoring for suspicious activity.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Data Backup: Encrypted backups stored across multiple secure locations.

7 Data Retention Period

Dd111 does not retain any data beyond what is necessary. Specific retention periods are defined for each type of information:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with Anti-Money Laundering laws).
• KYC Documents: 5 years after account closure.
• Gaming Logs & Session Data: 2 years.
• Customer Support Conversations: 3 years.
• Marketing Consent Records: 3 years after consent is withdrawn.

Once the retention period expires, data is securely and permanently deleted or anonymized so that identification is no longer possible.

8 Your Rights

As a dd111 user, you have full rights over your own data. Contact our support team to exercise any of the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to stop processing data for specific purposes.
• Data Portability: The right to receive your data in a readable, portable format.
• Right to Object: The right to opt out of marketing communications or profiling.
• Right to Withdraw Consent: Withdraw consent for the use of your data at any time.

9 Minor Protection

Dd111 is a platform exclusively for adults aged 18 and above. We never knowingly collect or process data from minors.

Age verification is mandatory at the point of registration. Should any data belonging to a minor enter our system, the relevant account will be suspended and the data deleted as soon as it is identified.

10 Policy Updates

Dd111 may update this Privacy Policy when necessary. When changes are made, we take the following steps:

• The last updated date on this page will be revised accordingly.
• You will be notified at your registered email address if significant changes are made.
• For significant changes, your consent to the updated policy will be requested upon logging into the platform.

We encourage you to check this page regularly. Continued use of the platform following any updates will be considered acceptance of the revised policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or requests to exercise your rights, please contact our Data Protection team:

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Language: Support is available in both Bengali and English

If your issue remains unresolved after contacting us, you may file a complaint with your country's data protection authority.